Bill Hawkins shares his six-step model for providing corrective feedback. Click Here To View This Video With Notes Transcript In my seminars and workshops, I tell leaders that providing feedback is probably the most important element of coaching. People need to know where they stand, …
Average Is Dangerous
A few weeks ago, I interviewed the president of a large retail organization. We talked about the economy, his leadership team, and the challenges in his industry. He then summarized the conversation: In the past, you could provide average products with average service and do fine. Now being average …